Have you seen one of our fundraisers?

How do I know the person I spoke to is legitimate?

Our fundraisers will be wearing charity branded clothing and will have a fundraising ID badge to show that they are legitimate fundraisers. They will also have branded Charity marketing leaflets and a pull-up banner to identify themselves and to help explain why they are there.

If you would like to confirm the details of an Evelina London Children’s Charity fundraiser who you recently spoke to, please contact our friendly Supporter Care team from Monday to Friday, 9:30am – 5:30pm on 0208 106 5435 or email hello@evelinacharity.org.uk.

Why are they approaching me?

Our fundraisers are able to approach all individuals who appear to be over 25 years of age and begin conversations about our work. They are advised to assess the situation carefully though, and not approach anyone clearly occupied, working, sitting down or waiting in a queue. They are also not allowed to follow anyone for more than 3 steps so should not follow you any further unless you stop to speak with them. They may bring you back to their designated area to give you more information or take your details to donate. If you have any questions or have any concerns, please do not hesitate to contact us.

Is the Hospital Trust aware that there will be fundraisers onsite?

Yes, the staff is aware that there will be face-to-face fundraisers onsite at the hospitals. The fundraisers are authorised to operate Monday to Friday 10am – 7.30pm, and occasionally on Saturdays as well.

What are my options for donating?

Our fundraisers are only able to help you set up a regular, monthly donation by Direct Debit and should always make this clear when they are speaking with you. They cannot take a one-off donation but will signpost you to the most appropriate place to do so. You can also contact our friendly Supporter Care team from Monday to Friday, 9:30am – 5:30pm on 0208 106 5435 or email hello@evelinacharity.org.uk, to find out more information about making a one-off donation.

How will donations be used?

By donating today, the supporter will help…

• Make Evelina London feel more like home, with wards that provide a sanctuary for families and a play space for children.
• Invest in innovative equipment and technology that makes treatment more precise and brings comfort to children and their families – like special illuminating equipment that makes injections easier.
• Support pioneering research which allows the expert Evelina London team to discover new ways to deliver care – like the ground-breaking 3D MRI scanner that helps diagnose heart problems in babies while they’re still in the womb.
• Look after the everyday heroes in the Evelina London team, making sure they get the care and support they need – from comfy seats for tired feet in our ‘wellbeing zones’ to trailblazing training.

What is Gift Aid and why should I sign up for it?

Gift Aid enables the Charity to reclaim the tax on your donation (provided you are a UK taxpayer) and receive a further 25p from every £1 donated, at no extra cost to you. A gift of £10.00 per month becomes £12.50 per month with Gift Aid. All we need from you is a simple declaration saying that you want to use Gift Aid – you may have selected this on the tablet in the Direct Debit section.

How secure are donations and personal details?

Our fundraisers are not allowed to collect cash or cheques. The information contained on the tablet can only be used by Evelina London Children’s Charity to collect your agreed contribution from your account and nothing else. We comply with the Data Protection Act and will not pass your details on to any third party. You are protected by the Direct Debit Guarantee.

I wish to make a complaint.

We monitor the conduct of the fundraisers operating on our behalf and welcome feedback. If you wish to make a complaint please contact our friendly Supporter Care team from Monday to Friday, 9:30am – 5:30pm on 0208 106 5435 or email hello@evelinacharity.org.uk, they will be happy to help.

I recently signed up to make a donation to you but have changed my mind and want to cancel? Or my personal details have changed?

Please contact our friendly Supporter Care team from Monday to Friday, 9:30am – 5:30pm on 0208 106 5435 or email hello@evelinacharity.org.uk, they will be happy to help.