That’s why your trust is vital to us and why we’re committed to being fully transparent and accountable to you. We promise…
To be transparent about how we use your donations
- We will be clear and honest about how we spend the money we receive.
- We will share real stories with you that show the difference your donations have made to the Evelina London family.
To put you in the driving seat
- We will respect your choices and contact you in the way that’s right for you.
- We will make it clear and easy for you to decide how you want to hear from us.
- If you ask us not to contact you, we won’t (unless it’s a legal requirement).
To respect your privacy
- We will never sell your data to anyone or share it without your permission.
- We will look after your details and fully comply with the relevant laws and regulations.
- Find out how we do use your information in our privacy policy.
To be friendly and responsive when you get in touch
- We are always happy to hear from our family of supporters. If you have got any questions or concerns, please contact us.
- If things go wrong, we will be upfront about our mistakes, apologise and fix them as soon as possible.
How can I provide feedback or send in a complaint?
Your views are important to us and we welcome all comments and feedback. If you’d like to make a complaint or share some feedback, you can do so here.