Have we knocked on your door?
Frequently Asked Questions
How do I know the person calling at the door is legitimate?
If you would like to confirm the details of an Evelina London Children’s Charity door-to-door fundraiser who recently visited you please contact our friendly Supporter Care team from Monday to Wednesday, 9am – 5pm on 020 7848 4701 (with a call back service Thursday and Friday) or email@example.com.
Are the local authorities or police informed that Evelina London Children’s Charity is undertaking door-to-door fundraising in the area?
Yes, we contact the local police, neighbourhood watch, council and local trading standards offices before the fundraisers begin work in the area. The fundraisers are authorised to operate Monday to Friday 10am – 8pm, Saturday 10am – 6pm and Sunday 11am to 4pm.
How will my money be used?
Thanks to our incredible supporters, we’re helping Evelina London continue to do some seriously amazing things, like:
- Make Evelina London feel more like home, with wards that provide a sanctuary for families and a play space for children.
- Invest in innovative equipment and technology that makes treatment more precise and brings comfort to children and their families – like special illuminating equipment that makes injections easier.
- Support pioneering research which allows the expert Evelina London team to discover new ways to deliver care – like the ground-breaking 3D MRI scanner that helps diagnose heart problems in babies while they’re still in the womb.
- Look after the everyday heroes in the Evelina London team, making sure staff get the care and support they need – from comfortable wellbeing zones where they can rest and recuperate, to comprehensive psychological and spiritual support.
What is Gift Aid and why should I sign up for it?
Gift Aid enables the Charity to reclaim the tax on your donation (provided you are a UK taxpayer) and receive a further 25p from every £1 donated, at no extra cost to you. A gift of £10.00 per month becomes £12.50 per month with Gift Aid. All we need from you is a simple declaration saying that you want to use Gift Aid – you may have selected this on the tablet in the Direct Debit section.
How secure is my donation and my personal details?
Our fundraisers are not allowed to collect cash or cheques. The information contained on the tablet can only be used by Evelina London Children’s Charity to collect your agreed contribution from your account and nothing else. We comply with the Data Protection Act and will not pass your details on to any third party. You are protected by the Direct Debit Guarantee.
I wish to make a complaint.
We monitor the conduct of the fundraisers operating on our behalf and welcome feedback. If you wish to make a complaint please contact our friendly Supporter Care team from Monday to Friday, 9am – 5pm on 020 7848 4701 or email firstname.lastname@example.org, they will be happy to help.
I recently signed up to make a donation to you but have changed my mind and want to cancel?
Or my personal details have changed?
Please contact our friendly Supporter Care team from Monday to Friday, 9am – 5pm on 020 7848 4701 or email email@example.com, they will be happy to help.
Our COVID-19 policies
The professional fundraising agency that runs the campaign work in line with government guidance on how to provide a safe and professional fundraising activity. Risk assessments have been carried out and guidelines on interacting with the public safely have been issued to each fundraiser as well as daily checklists made. For more information on our policies please contact our friendly Supporter Care team on 020 7848 4701 or email firstname.lastname@example.org.